Hey, I'm Anirudh Kumar! 👋 Senior Customer Success Manager. Bengaluru, India.
I carry accounts, and I build AI skills for people who aren't engineers: sales, CS, marketing, RevOps, growth consulting. Most run from a single paste into a chat; a couple of install steps need a terminal or an MCP connector. I also write about AI and productivity tools.
You don't need to be a tech person to work like one.
- CoworkOS - Your AI second brain in plain markdown. It remembers you, captures thoughts from your phone, sets goals, plans your week around your calendar, and tidies itself weekly, with a dashboard you name. The system that runs everything else on this page, packaged as an installable template. Built for Claude Cowork; works with Claude Code, ChatGPT and other AI tools.
- customer-success-skills - Thirty-two skills for the work CS actually does. Reading an account honestly, running the set-piece moments, handling the hard conversations, writing the things customers read. The resource hub for CS Pulse.
- work-design - Nine skills for designing the work before you do it. Vetting a tool before you sign up, deciding what to hand an agent and what to keep, carrying context from one session to the next.
- meeting-design - Designing the meeting before you run it. Which decision has to come out of it, who actually decides, and what happens when the room deadlocks.
- CS Pulse - A community for customer success practitioners, built around small live sessions called Rooms: a handful of CSMs and a moderator, no slides, no vendor pitch, working through one real mistake together until it turns into something everyone can use on Monday. Join here.
- Hustlyst - AI and automation tools for people who don't code, taken apart properly. Does this solve a real problem, can you use it without a tutorial, is it worth the money.