| Name | Type | Description | Notes |
|---|---|---|---|
| messageTo | String | [optional] | |
| messageFrom | String | [optional] | |
| subject | SubjectEnum | [optional] | |
| actionTaken | ActionTakenEnum | [optional] | |
| description | String | [optional] | |
| nextSteps | NextStepsEnum | [optional] | |
| nextDate | OffsetDateTime | [optional] | |
| outcomeReason | OutcomeReasonEnum | [optional] | |
| outcomeLocation | String | [optional] | |
| id | Integer | ||
| type | Integer | ||
| accountId | String | ||
| dateAdded | OffsetDateTime | ||
| dateCreated | OffsetDateTime | ||
| dateUpdated | OffsetDateTime | ||
| recordSource | String | [optional] | |
| recordOwned | Integer | [optional] |
| Name | Value |
|---|---|
| _3_DAY_FOLLOW_UP_CALL | "3 Day Follow Up Call" |
| _5_STAR | "5 Star" |
| BILL_ANALYSIS | "Bill Analysis" |
| CALL_FROM_CLIENT | "Call from Client" |
| CELLPHONE_REPAIR | "Cellphone Repair" |
| CHANGE_RATE_PLAN_OPTIONS | "Change Rate Plan/Options" |
| GENERAL | "General" |
| HARDWARE_UPGRADE_CALL | "Hardware Upgrade Call" |
| LINE_DATA_TRANSFER | "Line/Data Transfer" |
| MID_CONTRACT_CALL | "Mid-Contract Call" |
| OTHER | "Other" |
| PROSPECTING | "Prospecting" |
| RENEWAL_CALL | "Renewal Call" |
| SUPPORT_CALL | "Support Call" |
| TECHNICAL_SUPPORT | "Technical Support" |
| UPDATED_FILE | "Updated File" |
| UPSELL_CALL | "Upsell Call" |
| WELCOME_RENEWAL | "Welcome - Renewal" |
| Name | Value |
|---|---|
| ADD_FEATURE | "Add feature" |
| ASKED_FOR_INFORMATION | "Asked for Information" |
| BILL_EXPLANATION | "Bill explanation" |
| CHANGE_RATE_PLAN | "Change rate plan" |
| COMPLETE | "Complete" |
| COMPLETED_SURVEY | "Completed Survey" |
| CONTACT_CALL_CENTRE | "Contact Call Centre" |
| CUSTOMER_OUT_OF_BUSINESS | "Customer Out Of Business" |
| CUSTOMER_OUT_OF_GEO_REACH | "Customer Out Of Geo Reach" |
| DNC | "DNC" |
| FOLLOW_UP_CALL | "Follow Up call" |
| INACCURATE_CONTACT_INFORMATION | "Inaccurate Contact Information" |
| INTERESTED | "Interested" |
| LEFT_VOICEMAIL | "Left voicemail" |
| LESS_THAN_50_EMPLOYEES | "Less Than 50 Employees" |
| NO_ANSWER | "No answer" |
| NOT_INTERESTED | "Not Interested" |
| NOT_INTERESTED_17 | "Not interested" |
| NOT_WARRANTY | "Not warranty" |
| SOLD | "Sold" |
| TRANSFER | "Transfer" |
| UNDER_WARRANTY | "Under warranty" |
| WRONG_CUSTOMER_NAME | "Wrong Customer Name" |
| WRONG_NUMBER | "Wrong number" |
| Name | Value |
|---|---|
| CALL_BACK_SCHEDULED | "Call back scheduled" |
| CLIENT_CARE | "Client care" |
| COMPANY_OUT_OF_BUSINESS | "Company Out of Business" |
| COVERAGE_ISSUES | "Coverage Issues" |
| DEAC | "Deac" |
| DEMO | "Demo" |
| DEVICE_CARE | "Device Care" |
| DISSATISFIED | "Dissatisfied" |
| FOLLOW_UP_CALL | "Follow Up Call" |
| INDIFFERENT | "Indifferent" |
| MEETING | "Meeting" |
| MOVED | "Moved" |
| NO_LOANER | "No loaner" |
| NOT_THE_RIGHT_PERSON | "Not the right person" |
| ON_HOLD_DUE_TO_COVID_19 | "On Hold due to COVID-19" |
| PRICE | "Price" |
| PRODUCT | "Product" |
| QUOTE_SENT | "Quote sent" |
| RENEWED_AT_A_DIFFERENT_DEALER | "Renewed at a different dealer" |
| SATISFIED | "Satisfied" |
| SWITCHED | "Switched" |
| TO_ANOTHER_STORE | "To another store" |
| UNDER_CONTRACT | "Under Contract" |
| WITH_LOANER | "With loaner" |
| CALL_NONE | "call_none" |
| Name | Value |
|---|---|
| CALL_BACK_SCHEDULED | "Call back scheduled" |
| CLIENT_CARE | "Client care" |
| COMPANY_OUT_OF_BUSINESS | "Company Out of Business" |
| COVERAGE_ISSUES | "Coverage Issues" |
| DEAC | "Deac" |
| DEMO | "Demo" |
| DEVICE_CARE | "Device Care" |
| DISSATISFIED | "Dissatisfied" |
| INDIFFERENT | "Indifferent" |
| MEETING_SET | "Meeting set" |
| MOVED | "Moved" |
| NO_LOANER | "No loaner" |
| NOT_THE_RIGHT_PERSON | "Not the right person" |
| ON_HOLD_DUE_TO_COVID_19 | "On Hold due to COVID-19" |
| PRICE | "Price" |
| PRODUCT | "Product" |
| QUOTE_SENT | "Quote sent" |
| RENEWED_AT_A_DIFFERENT_DEALER | "Renewed at a different dealer" |
| SATISFIED | "Satisfied" |
| SWITCHED | "Switched" |
| TO_ANOTHER_STORE | "To another store" |
| UNDER_CONTRACT | "Under Contract" |
| WITH_LOANER | "With loaner" |
| CALL_NONE | "call_none" |